At PatioDepot.com, we pride ourselves on our customer service and on our ability to deliver all product in the respected time frame with the accurate information. For custom built orders, the customer must call 24 hours after placing the order in order to cancel the order, this includes all Lloyd Flanders and Telescope Casual products.
We understand that mistakes can be made and we are here to help. If you wish to cancel your order, please contact us as soon as possible by phone or by live chat. It is very important that you reach out to us before the package is shipped out in order not to pay for the package to return to us. For all cancellations, we ask the customer to call or chat with one of our agents. Emailing us about cancellations will not be valid since we are afraid to not be able to confirm your cancellation on time.
If the product is still in our facilities, we will immediately issue a full refund back to your original method of payment. If the product has already shipped out, the customer will be asked to cover the shipping back to us to complete cancellation.
Toll-Free Number: 1-800-293-0150