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If you are having trouble checking out online, or you simply would like to talk to someone to place your order, we invite you to call our sales team who will have the pleasure to help you place your order.

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At ThePatioDepot, if there’s one thing we know, it patio decoration ideas. With over 10 years in the industry, our trained staff knows exactly how to mix and match to accommodate any style. Please get in touch with one of our experts, we will surely be able to assist you.

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We our very proud of our shipping time frame. At least 95% of all our orders are delivered to your door within 3 business days. The usual time frame for our free shipping is between 3 and 5 business days.

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We offer expedited shipping on some of our products. Keep in mind that many of our product are very large and would cost to much money to expedite. Please don’t hesitate to contact us if you need more information about express shipping rates.

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We welcome new businesses to order from us by offering volume discounts to our big accounts. If you wish to be part of our client list, please contact our sales team to get you started at the best price.

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We are open from 6AM to 9PM PST. We try our best to service our customer from all over the country.

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Our mailing address is 5042 Wilshire Blvd #44311, Los Angeles, CA 90036. This address is only used to receive mail such as money orders or letters. We do not accept any returns at this address.

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Please keep in mind that it may take up to 24 hours after you placed your order to receive your tracking information. To track your order please visit Track My Order. You can also call us or send us a live chat, we would love to help you.

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Because we ship 99% of our orders on the same day, we have a very small window of cancellation. If your order has not shipped out, we will cancel your order and issue a full refund immediately. If the order has already been shipped, then you would have to ask for an RMA.

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Oh no! This might just be a technical error. Please contact us by phone, email or chat and we will send it to you immediately. Please note that in some cases order confirmations can take up to one hour to receive.

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We try to make it as simple as possible for our customers. All we need from you is a clear email with your full name, order number and a brief explanation of the return. We will then respond to your in the next 24 hours with very clear instructions on how to return your order and get a full refund.

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At ThePatioDepot, we are glad to give our customers a 30-day money back guaranteed. Which means that you can return your order, no questions asked within the first 30 days.

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As soon as we received the returned order, we immediately issue a full refund back to your original method of payment.

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We are aware that some packages arrive damaged due to bad handling from shipping carriers. If this is the case, please contact us, we will send you a brand-new package immediately.

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Warranty claims can only be handled by email, but don’t worry it’s very easy and simple. All we need from you is a clear email with your full name, order number a brief explanation of the damage and one or two pictures of the condition of the product. Our team will then contact you within 24 hours with further instructions of getting a replacement.

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All warranty claims are handled to the best interest of the customer. For some products, we may ask the customer to only pay for the shipping of the new replacement product. The product itself will never be charged again to the customer.

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We absolutely love developing long term relationship with our commercial accounts. It’s very important for us that you get the best service because we understand what it means to run a business. Please call our sales teams to open a commercial account and enjoy huge savings with our volume discounts.

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Of course. You would need to call to place the order on the phone. We will then ask you to send the check to: 111 Los Angeles, Los Angeles, California, 99999. As soon as the check is received and deposited, we directly ship out your order.

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We are always open to new suppliers with interesting high-quality products. We carefully select what we sell on our website and make sure to only deal with strong suppliers. Please contact us by phone or by email and get started today.

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We do not currently offer our vendors any drop shipping, simply because we do not want to be overwhelmed with to many order and not be able to focus on our customers.

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Patio Depot  focuses in delivering top of the line products to our customers with an exceptional customer support to make your patio look and feel like your personal sanctuary.
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