Modway warrants that its products will be free of defects and materials in workmanship for a period of one (1) year on all products. Modway will replace any product which does not meet this express warranty. Products are not warranted against regular wear and tear. All warranty claims must be accompanied with pictures to further analyse your claim and process your request faster.
For orders requiring freight shipment, please allow 2-4 business days for processing and 5-7 business days for delivery. All freight shipments are tendered to AM Trucking to fulfill delivery across the nation. Your AM Trucking tracking number will be provided to you by email and you can track your order directly on amtrucking.com – you’ll find your estimated delivery date as well. You will get contacted 24 hours prior to delivery to confirm a timeframe convenient for you.
Signature upon manifest, bill, or “Received by” acknowledges receipt of merchandise in full and in good condition by any authorized agent of the customer named. Any damages arriving by freight MUST be noted on the bill of lading or manifest at the time of delivery upon inspection. Please notify a customer service representative within three (3) business days of receipt any missing parts/hardware or damaged merchandise.
All smaller orders (cushions, accessories etc.) that do not require freight shipment are sent out via FedEx and take 1-3 business days to process and ship out. You will get your FedEx tracking number, which you can track on FedEx.com, to monitor progress and scheduled delivery date for your order. Please allow 3-6 business days for FedEx shipments to be delivered.
Return & Exchanges
Returning your Modway product requires a Return Merchandise Authorization (RMA) number to be issued before accepting a return or replacement. Once returned, the item is counted and inspected at Modway Furniture’s warehouse and a credit or refund will be issued within 48 hours after receiving your return. Returning a Modway item has a time limitation of 30 days from original purchase and return shipping must be pre-paid by customer if item was not defective. All returns must be made in original packaging.
Modway will repair or replace damaged or defective goods (provided the damage is caused by manufacturer defect or error) at no additional charge. If a return is desired instead of replacement, the Returns clause applies and there may be a restocking fee and initial shipping and handling costs will be deducted from the credit.
Questions & Answers
Return & Exchanges
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