We are aware of how difficult and complicated it can be to return products from online stores. At PatioDepot.com, we want to make your return experience as simple as possible by offering a 30-day money back guarantee. Returns are a natural occurrence in every business and we believe that there shouldn’t be any problems when a customer wants to return or exchange a product.
All items can be returned for a full refund within 30-days after the customer received the product. Once the items are returned to our facilities, we will issue a full refund to your original method of payment. Simply follow our guidelines, and we promise that the return procedure will go very smoothly.
How do I return an item?
The fastest and easiest way to get an RMA# is by simply emailing our return department at RMA@PatioDepot.com. The email should contain:
- Your full name and order number
- A brief explanation of the return
- A contact phone number in case we need to call you
Our returns department usually replies within 24 hours with all the necessary return instructions.
We know that most customers want to talk to an agent about returning a product. In that case, simply call us at 1-800-279-0106 and we will gladly take the time to assist you with your return.
A full refund is issued back to your original method of payment as soon as the item arrives at our facilities. Refunds processing time can take up to 5 business days. A confirmation e-mail will be sent to you as soon the refund is done. ThePatioDepot.com will never charge you for any restocking fees.
How do I exchange an item?
This process is very similar to the return procedure, but instead of refunding the product we will simply send you your desired product. If there is a price difference, we will then make the necessary adjustments accordingly. The best way to exchange is to call our support line and discuss the matter with one of our experts, we will always do our best to accommodate your best interest.
What if the product is damaged or defective?
In the case where a customer receives a damaged or defective product, we will immediately replace the product with a brand new one. We will ask you to send us pictures of the item’s condition via email to analyze the situation.
For Custom Orders
Some products / brands we feature on our website are fully customizable and for that reason it is important to ask if your custom order is returnable prior to purchase. Refusing to return a customized order is at the sole discretion of the manufacturer / brand in question, as per their policies.
Toll-Free Number: 1-800-293-0150