All Telescope Casual orders ship for free within 10-15 business days after placing your order with us. Most orders ship by freight and takes 5-7 business days for delivery. You will be emailed as soon as your order ships and you will get contacted 24 hours before delivery to inform you of the delivery time frame the day of.
Cushions and smaller items ship out via normal ground services and a tracking number will be provided as well. Inspecting your Telescope Casual order when it arrives and making sure you got the right product(s) is very important. If you notice any damage or irregularity, be sure to inform the driver before you sign for it.
Contact our customer service department within 3 days of delivery at 800-293-0150 to report anything defective or damaged should you not notice it during delivery. In case of damaged and incorrect shipments, contact us and we will gladly replace the item and the cost of shipping the item back to us for an exchange.