ThePatioDepot Warranty Policy
We stand behind every listed product in our store. If you are dissatisfied with a purchase from ThePatioDepot, we promise to resolve any issues to get you back to enjoying the weather. If you would like to return an item, please see our Return Policy.
Our warranty consists of a Boundless Lifetime Warranty meaning that if any component of your product becomes unusable, we will replace the defective part or the entire unit if ruled necessary for as long as you have the product. Our warranty covers all manufacturer’s defects, rusting, fading and sun damage. Customers absolutely love the fact that they can buy a product knowing that we will always be here to help if anything happens to it; this is what we call buying with confidence!
"The simple act of caring is heroic"
Feel free to use our maintenance guidelines to assure a longer lasting product.
Fabric and foam on our cushion furniture are warrantied for 3 years.
Daredevils beware: products that have been misused or abused are expressly exempt from our warranty.
This warranty does not cover the normal wear and tear that occurs with use over time.
This warranty is made to the original purchaser who has acquired product via an authorized Poppin dealer, retailer, or outlet and is non-transferable.
How to Deal with a Warranty Issue?
The fastest and easiest way to file a warranty claim is by simply emailing our warranty department at warranty@ThePatioDepot.com. The email should contain:
- Your full name and order number (found in email receipt)
- A brief explanation of the damage on the product
- Clear pictures of the damaged parts (attached to the email in JPEG. Format)
- A contact phone number in case we need to call you
Our team will reply within 24 hours with a favorable solution for the customer. If the model you are looking to replace or get a replacement for is out of stock or discontinued, we will replace it with the latest model.
Of course, we understand that some people are not very computer savvy, which is why you can always call our toll-free number and one of our agents will happily be able to assist you with any warranty retaliated issues.
Toll-Free Number: 1-800-293-0150